Privacy Policy

Welcome to LOKLOK. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Information You Provide

When you use LOKLOK, we may collect the following information that you provide directly:

• Account information (email address, username, password)
• Profile information (display name, profile picture)
• User preferences and settings
• Communications with us (customer support inquiries, feedback)

1.2 Information Collected Automatically

When you use our app, we automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Usage data (viewing history, search queries, interaction with content)
• Log data (IP address, access times, app crashes)
• Location data (approximate location based on IP address)

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect information about usage patterns.

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our services
• Personalize your viewing experience and provide content recommendations
• Process your requests and transactions
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage trends and optimize app performance
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as hosting, analytics, customer service, and payment processing.

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Withdraw consent where processing is based on consent
• Data portability

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

LOKLOK is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take steps to ensure that your information receives an adequate level of protection.

9. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@lokloktv.co.uk